Last Updated: May 24, 2026

Introduction

Velvora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velvoralife.com (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

Personal Information We Collect:
- Name, email address, and phone number when you create an account or place an order
- Shipping and billing addresses
- Payment information (processed securely through PayPal — we never store your full credit card details)
- Order history and preferences

Information Collected Automatically:
- IP address and browser type
- Device information (operating system, screen resolution)
- Pages visited and time spent on the Site
- Referring URL and search terms used to find us
- Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Provide customer support and respond to inquiries
- Improve our website and personalize your experience
- Send promotional emails and newsletters (with your consent — you may opt out at any time)
- Detect and prevent fraud
- Comply with legal obligations

How We Share Your Information

We may share your information with:
- Service Providers: Swell (platform hosting), payment processors, shipping carriers, and email service providers
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to:
- Remember your preferences and cart items
- Analyze website traffic (Google Analytics)
- Show relevant advertisements (Meta/Facebook Pixel)
- Improve website functionality

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict the processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time

EU Residents (GDPR): You have the right to lodge a complaint with your local supervisory authority.
California Residents (CCPA): You may request that we disclose what personal information we collect and do not sell your personal information. To exercise this right, contact us at denn2s@163.com.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Velvora
Email: denn2s@163.com